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€ 1071
Local move average
33% less than market avg.
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11 reviews

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Judith Lelgemann
Dec 22, 2023
Long-distance move from Berlin, Land Berlin to Berlin, Land Berlin

This review is auto translated from German. See original

Reliable, professional, individual solutions

The moving team helped my family during a very difficult time. After my mother died, they cleared out her house and moved my brother. They were available to us at short notice and responded to our individual needs in a very friendly and professional manner. Great service at a fair price. Thank you very much.

Move size: 4+ Bedroom Home Service cost: €7700

Greg Schulz
Jun 16, 2016
Long-distance move from Berlin, Land Berlin to Berlin, Land Berlin

This review is auto translated from German. See original

Inadequate.

I advise against moving with the relocation planner, as the things are not transported professionally in my opinion. The truck used for the move was too small for the contents of our furniture. As a result, the furniture etc. were squeezed very tightly into the truck and the loading flap could not be closed at first. After squeezing again and with the help of closing the hydraulic flap, we could start. A relocation volume of up to 40 m³ was contractually agreed. The truck was designed for 30 m² and apparently not enough time to complete the trip twice. A mirror broke and my very old cabinet was damaged. I have pointed out several times that the cupboard is an heirloom and that it is very important to me. A CI + module was removed from the television before transport so that the television can be wrapped in foil. The CI + module can no longer be found. However, it is not clear where the module has gone. Unfortunately, I only reported the damage orally and only made the written request outside of the 14-day period. The stopping ban was only put in place the evening before the move and was therefore ineffective. Of course, we still paid for setting up a no-parking zone. An invoice was also not issued.

Service cost: €1000

Official company response

This review is auto translated from German. See original

We point out that this evaluation is demonstrably wrong. Documents and minutes as well as all correspondence can be made available. If this post is not deleted, we will have to take legal action tomorrow. We deeply regret this assessment, but would like to urge you to respond to the false claims.



Nevertheless, we are forced to react to this damage to our reputation. Nevertheless, we would like to make it clear that customer satisfaction is 100% important to us, which we achieve.



It is also true that during the phone call (during which 2 other employees stood by) we hung up, but only and exclusively for the reason that our employee was deeply insulted and yelled at. Treating people with respect is our top priority. If someone becomes irrelevant and deeply offensive, we believe it is better to take the written route.



We have just sent the following email to our contractual partner, Mr. Scholze (not Schulz):



..



Dear Ms. Scholze,

Dear Mr. Scholze,



First of all, we took note of your rating on our website as well as on the website "Moving reviews (http://www.umzugzüge.de/movingreviews/mangelhaft-1257)". We have just held a consultation with our lawyer and we ask you to delete this review immediately from the portal.



This clearly meets the criteria of damage to reputation and defamation. If the text and your untrue accusations have not been deleted by tomorrow, June 17th, 2016 - 8:00 a.m., we will immediately file a lawsuit.



At first you registered there with the name Schulz and not Scholz. We will be happy to publish the minutes that are available to us, and also tomorrow. These show that our work has been done properly and reliably.



Of course, there can be damage when moving (in your case, a broken Ikea mirror, new value 49 €), there is a transport insurance for this. Damages submitted on time will also be submitted if we and the latter have all the necessary documents. We requested these documents by email dated 06/06/2016 after our phone call. With your email dated June 12, 2016, you suddenly discovered new damage and submitted images, but no documents or statements on the logged damage (Spiegel). A purchase receipt or a statement about the purchase date would have been sufficient here.



You have also taken note of our terms and conditions. On the minutes you signed, you were informed of the deadlines for submitting the claim. If we receive an email from you on June 12, 2016, it will be checked on the basis of the documents and logs available and damage will be submitted to the insurance company on time. The fact that our insurance would only serve advertising purposes is not even remotely constructive and objective on your part.



This evaluation is clearly defamatory and does not correspond to the truth. The complete file has just been forwarded to our law firm. We have already spoken to our insurance company. The purchase receipt and / or purchase date for the damaged Ikea mirror is still missing.



It is incomprehensible to us that you have not noticed for more than 18 days that a CI module of the television is allegedly missing. It is not necessary to remove this module during transport. According to our employees, this has not been removed. Small parts are always handed over to the customer immediately, which would also have been the case in your case.



The deadlines for loss and visible damage are limited to 24 hours according to the German Commercial Code and AGB. Loss and damage must be reported immediately by a contractor. Even if we assume invisible damage, even the 14-day period specified for this has expired.



You have taken note of the deadlines / GTC / HGB based on the documents / protocols (see attachment). We will publish these documents immediately tomorrow at 10:00 a.m. with a reference to your reputation-damaging evaluation, unless you have initiated the deletion.



Once again we ask you to remove / have this public damage done immediately by 8:00 a.m. tomorrow.



Sincerely,

Your move planner AP UG.

Anon
Jan 13, 2017
Long-distance move from Berlin, Land Berlin to Berlin, Land Berlin

This review is auto translated from German. See original

Catastrophe.

Hello,

I move about every 2 years. Always as a complete package, i.e. Pack your underpants and the company will do the rest.

Loading:

Start: 08:45 a.m.
Employees can have their shoes soled while they work. 10-15 minutes of smoking break per hour. 20 minutes break to charge the cordless screwdriver.
Rain outside, inside they run across the white carpet in their street shoes.

35m³ load - 6h loading time.

Lamps, pictures, baby radiant heaters were not taken and left installed. Truck was too small. A borrowed 8 ton truck.

Unloading:
Pay first, otherwise no unloading!
A dishwasher was reluctantly installed in the kitchen, and the kitchen was damaged. Then the dishwasher stood about 2cm out of the kitchen. Distance to the worktop approx. 1 cm.

1 ceiling fan was screwed on, otherwise nothing was set up or unpacked.

5:00 p.m. End of the workday, hastily leaving.

Conclusion:
According to the provider, the fitters have a water and E certificate. On the ceiling fan the brown cable was connected to the green and yellow one.
The dishwasher still had a blind plug in the siphon.

Contract fulfillment was requested by email, SMS and phone call. Just hang up when I mention my name.
No response to SMS or email.

A couch cushion is missing.

Service cost: €1250

Official company response

This review is auto translated from German. See original

Dear Mr. Stompe,



We are very surprised by your rating. First of all, we would like to inform you that we can always be reached on all telephone numbers, there is no hanging up. We ourselves had no further call from you. If the office is not occupied, you have radio numbers to reach someone.

Your order was 35 cubic meters. According to the available protocols, which you have countersigned, the working time was 9 hours, of which 1 hour is counted as a break. You forgot to mention that your move was an excerpt from the 4th floor (side wing - without elevator). It is unavoidable that the loading time takes longer than the unloading process, whereby the loading time was recorded until 1.30 p.m. The travel time from Prenzlauer Berg to Berlin-Buch is 30-45 minutes. This aspect also confirms that the break times you described were completely invented and that our 4 employees on site worked quickly as usual. You have also booked a packing service, which means that this aspect does not necessarily shorten the loading time. If one battery fails, the second is used. We can never influence the weather. In your assessment, please also note the installed floor protection, this can of course only be placed on the walkways, otherwise furniture cannot be placed in the desired places. I am surprised that you did not submit a claim report if you noticed soiling or damage. For reasons of accident insurance, you cannot move barefoot in your apartment. You have not noted / complained about any damage or contamination on the logs you have countersigned. If a customer chooses the option of cash payment, it is clearly regulated by law as well as in terms and conditions and order papers that cash payments against receipt / receipt of invoice are made during the unloading process.

It is not true that you were asked to pay the amount BEFORE unloading. A move is only finished if, at the end of the move, the client goes through the order with the convoy leader, checks assembly work etc. and walks through the apartment one last time. That together with the protocols that have to be signed. You, too, have signed the previous damage and damage / acceptance protocols and confirmed with them that the move has been completed with its performance characteristics. It is simply not possible for our guys to leave the place of the order - as you write - in a hurry, because you have to sign all the protocols first. You are sure to remember that. The corresponding certificates for water and electricity are of course available. When the ceiling fan was installed, it was still working. The dishwasher has been installed correctly, as can be seen in the pictures you provided. We can only install this as far as possible in the existing fitted kitchen, it was connected correctly, as well as at the foreseen place. Nothing to the contrary can be seen in the pictures sent to us. Part of the order is connecting the dishwasher, which has been done. If the dishwasher is not suitable for the intended location, an adjustment can be booked, but we cannot foresee that you may have measured your depth and height. The machine could have been jacked up, possibly also by booking it, if a conversation with the employees had taken place. We always have the greatest understanding that a move is always associated with personal stress, if mistakes happen, we admit them, but we cannot see any here. Again we refer to flawless logs, for the first time we hear of alleged damage and soiling. For what reason have these deficiencies on your part not been recorded?

You have not booked an unpacking service. Dismantled furniture has been built. It is wrong that our employees have not built anything. As a customer, you have to unpack it yourself, unless you give us a corresponding order.

We will have protocols, contract documents and your assessment checked by the legal department today, as we are of the opinion that this is more of a deliberate damage to reputation, as the points you criticized do not have a stable background and inventory. Since you move every two years, do we assume that you have not yet found a moving company that you use on a regular basis?

Nevertheless, we would like to express our regret that you were not 100% satisfied with our contractually agreed service.

We are happy to answer any further questions you may have.

Sincerely,

Your relocation planner team.

Anonym
Mar 10, 2016
Long-distance move from Berlin, Land Berlin to Berlin, Land Berlin

This review is auto translated from German. See original

Everything went wrong.

We decided in favor of the company because the boss had given us competent advice during the tour and said he or his employees could always be reached personally. After that, I never saw or heard the said boss again, not even after asking several times.
On the day of the move, the employees were completely surprised that they should also pack. Obviously they were not told this beforehand. Unfortunately, the planned moving van was too small and they didn't have enough boxes with them. That is why our bathroom items, such as electric toothbrushes and the like, were quickly packed into our bathroom trash can or our bathroom rugs, which we found rather unhygienic. We had to point out to the employees several times that they had left things in cupboards and the like. Unfortunately, the stopping ban we requested did not work either. Of course, we still paid for it in the package price.
When they arrived at the new apartment, the employees had to build a new IKEA cabinet. That had been agreed a few days beforehand. On site, the column leader was completely horrified and said he had never done that before. When I called the head office, the employee informed me that an extra furniture fitter would come. This never came to us. Since the moving van was too small, another wagon with 2 employees was supposed to come to support us later. At 4 p.m. the call finally came that they were right there at the old apartment. There I waited 2 hours (!!) until my colleagues found their way to us. Picking up the boxes has not yet worked.
Conclusion: Stay away from this company! Completely planned and uncoordinated and no trace of personal attention.
The move started at 8 a.m. and ended at 7 p.m., with we moving just a few blocks away. The employees were nice, but also constantly swearing. Nothing broke. In particular, the poor coordination in all areas is to be criticized.

Service cost: €1100

Sabine Kläckle
Feb 20, 2017
Long-distance move from Berlin, Land Berlin to Berlin, Land Berlin

This review is auto translated from German. See original

All in all excellent.

We started our move on February 15th. with the relocation planners. From the organization to the actual move, everything was great. We have a thumbs up. The ladies in the office always had an open ear and the guys at the move were also characterized by their professionalism and, despite our own inner restlessness, always kept their smile and did their job excellently. For us again and again. Many thanks.

Service cost: €1250

Beate Hoffner
Feb 20, 2017
Long-distance move from Berlin, Land Berlin to Berlin, Land Berlin

This review is auto translated from German. See original

Top company.

Unbelievable how quickly the apartment was empty, despite the heavy antique furniture, piano and many assemblies! A professional advice from the boss! The move was carried out competently within 9 hours and everything was properly back in its place. A great atmosphere within the team. I can only recommend the company and would move with your relocation planner again at any time. Thank you for everything! :).

Service cost: €1150

Sara
Feb 28, 2017
Long-distance move from Berlin, Land Berlin to Berlin, Land Berlin

This review is auto translated from German. See original

Again and again.

We have never had such a relaxed move before. The cardboard boxes were delivered to me on time and I had enough time to pack everything. The move went smoothly and with the 4 boys in a good mood, the move was already done after 6 hours. Everyone was there punctually at 8:00 a.m. Thanks to the no-stopping zone, the truck was right in front of the door.
After I found out from my rental company that I had to whitewash the apartment after all, I also turned to the relocation planner and, after viewing it again, I received a suitable offer in my email box. After moving out, delete that. All the boys, both the move and the master painter, have delivered a top performance. Here the price-performance ratio fits completely. I received a great service for what I think was a suitable price. For me, I hope it was the last move, but the ladies and gentlemen from the relocation planner definitely have my recommendation. Top team - best regards.

Service cost: €780

Siegfried Roßkopf
Jul 31, 2017
Long-distance move from Berlin, Land Berlin to Berlin, Land Berlin

This review is auto translated from German. See original

Recommendable!

The moving company was on time and did a very good job. A total of six people carried out the move. The vehicles 7.5 t trucks and vans were sufficient. I can definitely recommend your move planner and would do the move again with the company at any time. The performance was professional and I really enjoyed it. It wasn't an easy task. The work lasted all day. The assembly and dismantling of cabinets also worked well.

Service cost: €1350

Robby Und Babs
Aug 03, 2017
Long-distance move from Berlin, Land Berlin to Berlin, Land Berlin

This review is auto translated from German. See original

Great service, great team, great price.

We moved with the team on July 29th, 2017. The team was over-punctual and absolutely professional. There was a great atmosphere and the loading went very quickly.
Unloading as well. We had no complaints and would move with the boys again at any time.
The price-performance ratio is unbeatable. In advance we got three offers and had to find out
that we should pay almost double that. (Names are not mentioned)
So if you are looking for a super troop with the right service from the first contact to the finished move, this is the right place.

Service cost: €685

Müller
Apr 23, 2017

This review is auto translated from German. See original

Disaffected.

Unfortunately we are very disappointed !!
On the day of the move, there was an argument in the team and there was a lot of morose mood.
Unfortunately, there was also one damage that was not taken over, although the team had packed it up ..
The invoice was not issued properly, despite repeated inquiries.
Overall ok - but not satisfactory!
Wouldn't move with this company again.

Service cost: €1800

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Company Info

Ihr Umzugsplaner has registered their account, so they will be able to see and respond to your reviews publicly.

Is Ihr Umzugsplaner a registered company?

Companies that operate in Germany like Ihr Umzugsplaner have to be registered with the German Tax Office (Finanzamt). We have the following information for Ihr Umzugsplaner based in Land Berlin:

Handelsregisternummer: HRB 152847 B

Umsatzsteuer-IdNr (VAT number): DE291153771

Steuernummer (Tax number): 37/357/31114
This number can be changed if the company moves its office to another location.

Please note that this information may not be accurate or updated. Usually tax information should be listed in a special page called "impressum" on the company's website. Go to Ihr Umzugsplaner profile here.

What is Ihr Umzugsplaner cost for local moves?

We have calculated an approximate local moving market average price from 18 reviews of people moving within Land Berlin to be €1596.

From 8 local reviews for Ihr Umzugsplaner, we have calculated an average moving cost of €1071 for local moves.

This could mean that Ihr Umzugsplaner is cheaper with about 33% from the market average.

Take note that these local moving prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the movers themselves. Move prices can vary greatly as factors like home size and time spent moving as well as supplemental services like packing and assembly could influence your individual price.

To receive a more accurate moving quote from multiple local movers and compare the best pricing, we recommend you get an estimate from our cost estimator here.

Average service costs information

We generate average normalized moving cost based on information submitted by people who have reviewed Ihr Umzugsplaner. Take note that these prices may vary from the prices you will get if you contact the company, since these costs are based on reviews data and not the removals themselves. Please note that move prices can vary greatly based on factors like home size and distance between locations as well as supplemental services like packing and assembly.

The market averages are generated from reviews on our review sites from the last 3 years. To get more precise moving quotes, please consider using our moving estimator.

Community testimonials, ratings and consumer reports on Ihr Umzugsplaner - a professional company located in , Berlin. Discover Berlin, Land Berlin moving companies.

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